Products \ Quality Control System
Quality Control System eSoftFeedBackNowadays, when the competition is pretty tough, the direct relationships with clients become the first priority. Knowledge of the clients' needs and their satisfaction on the high level guarantee successful development of the company.«eSoft» Company offers you an innovative tool for marketing research and assessment of the quality of the servicing - «eSoftFeedBack» system. Principle of work of the system is very simple: the questionnaires are formed on the special web-application and transferred to the hand-held computers (Personal Data Assistant). Thus, the questioning process is being conducted on the hand-held computers. «eSoftFeedBack» system also allows to place this questionnaire in the Internet, that considerably extends the target group and possibilities to receive the feedback from the clients. The clients can learn about such possibility to leave their feedback through distributing (publicity) materials, electronic delivery etc. Further, all the feedbacks received are accumulated on the web-application, where the questionnaire was formed previously. The system generates the required statistical reports automatically. The system is quite easy and user-friendly; it has attractive interface and design. «eSoftFeedBack» enables you to maintain efficiently the relationship with your clients, receive the feedback and process them quickly and qualitatively. It helps to reveal any hidden issues and provide objective information regarding quality of servicing in the form of statistical data. Download presentation |